Terms and conditions: sales, privacy and cookies
ORDERING FROM DESIGNFORFINLAND.COM ONLINE STORE
When ordering from an online store, you can get to know your products using the product image and product description.
You have to be over 18 years old or you have to have the permission of your parent or guardian to place an order.
You can choose to create an account for the online store so that your next visits will go smoother. Creating an account is not mandatory.
After having placed an order, you will receive an order acknowledgement to your email address with information about the delivery. If you have created an account, you can easily follow the order processing and see all your past orders.
If you have any problems using the online store, please contact us via email.
The price of an item can be changed after having placed an order if a pricing mistake has taken place or if the price is exceptionally low compared to the general price level. (Judicial act law 32§)
You can pay your order online using Paypal or debit or credit cards, secured by Stripe.
You can also pay with bank transfer to our bank account: FI96 7997 7996 1450 04
The online store has several delivery methods with different fees, depending on the delivery address and the value of the order.
- Posti Parcel: delivery to your nearest Posti Parcel Locker. 5.90€ (free on orders of 70€ or more)
- Posti Nearby: delivery to a Posti Parcel Locker in Turku center and Kupittaa. Free of charge
- Pick up at selected local businesses: you can pick up your order at several local stores or cafes in Turku. Free of charge (available for orders of 40€ or more). Available pick up points:
- Eco Local Market, Linnankatu 9-11; 20100 Turku
As a rule, your order will be dispatched within 1-2 business days after having received the order. We do not ship outside Finland.
We offer you 14 day return and money back guarantee.
The product to be returned must be unopened, unused and in its original packaging.
You can return the product by post to Uudenmaankatu 14 B 48, 20500 Turku.
We refund the full price of the returned product(s) when we have received it in unharmed condition. We can’t unfortunately refund shipping costs.
Design For Finland truly cares about the impeccable quality of its products. However, if a mistake has taken place and there is a defect in the product, we will repair or replace the product. Please contact us by email concerning any warranty issues.
According to the Personal Data Act data file (523/99) 10§
Design For Finland tmi
Uudenmaankatu 14 B 48
Phone : +358 (0)10 212 5000
Business ID : 3095728-4
Contact person : Lluis Bueno
Registry name: Design For Finland's personal contact register
PURPOSE OF PROCESSING PERSONAL DATA
The contact information of the person in the register is used for the handling of the orders and to fulfill our legal and contractual obligations with customers. We process your personal data to maintain customer relationship and handle payments.
Design For Finland also may process your data on its legitimate interests to customer analysis, market research, statistics, monitoring to develop well-functioning services. We may use your personal data and other collected information for more efficient marketing to provide you with relevant content and offers.
CONTENTS OF THE REGISTER
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze browsing data.
DATA PROCESSING, DISCLOSURE AND RETENTION PERIOD
We will not transfer your personal data to any third parties excluding partners and subcontractors.
The personal data of customer register may be handled if it is necessary by our partners and/or subcontractors in order to develop and enable proper function of the Services. For instance, when shipping your order, the carrier operator usually needs to know the name and the address of the recipient in order deliver it to you.
The data is retained for as long as the customer relationship can be considered valid and for a reasonable period after the customer relationship has been broken.
PROTECTION OF THE REGISTER
We use the necessary technical and organisational means of security to protect personal data against unauthorised access, disclosure, destruction or other unauthorised processing.
RIGHTS OF INSPECTION, CORRECTION AND OTHERS
- Functional cookies: chat customer service
- Analytics and business reporting: Enables improved site experience and reporting to support business decision-making.
- Advertising targeting and marketing: Allows the user to provide targeted content that is of interest based on the use of the sites.
Cookies may collect information about, for example, which page you have visited to, which web pages you have browsed, when, which browser you use, what is the resolution and operating system of your screen, and the IP address of your computer, i.e. the information you send from and where the information you send from from the Internet address comes from.
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