Terms and conditions: sales, privacy and cookies

PAYMENT, DELIVERY AND RETURNS

ORDERING FROM DESIGNFORFINLAND.COM ONLINE STORE

When ordering from an online store, you can get to know your products using the product image and product description.
You have to be over 18 years old or you have to have the permission of your parent or guardian to place an order.

You can choose to create an account for the online store so that your next visits will go smoother. Creating an account is not mandatory.

After having placed an order, you will receive an order acknowledgement to your email address with information about the delivery. If you have created an account, you can easily follow the order processing and see all your past orders.

If you have any problems using the online store, please contact us via email.

The price of an item can be changed after having placed an order if a pricing mistake has taken place or if the price is exceptionally low compared to the general price level. (Judicial act law 32§)

PAYMENT

You can pay your order online using Paypal or debit or credit cards, secured by Stripe.

Stripe Terms of Service and Payment Terms

PayPal Terms and Conditions

You can also pay with bank transfer to our bank account: FI96 7997 7996 1450 04


​​​DELIVERY METHODS

The online store has several delivery methods with different fees, depending on the delivery address and the value of the order.

  • Posti Parcel: delivery to your nearest Posti Parcel Locker. 5.90€ (free on orders of 70€ or more)
  • Posti Nearby: delivery to a Posti Parcel Locker in Turku center and Kupittaa. Free of charge
  • Pick up at selected local businesses: you can pick up your order at several local stores or cafes in Turku. Free of charge (available for orders of 40€ or more). Available pick up points:
    • Eco Local Market, Linnankatu 9-11; 20100 Turku


As a rule, your order will be dispatched within 1-2 business days after having received the order. We do not ship outside Finland.


RETURN POLICY

We offer you 14 day return and money back guarantee.

The product to be returned must be unopened, unused and in its original packaging.
You can return the product by post to Uudenmaankatu 14 B 48, 20500 Turku.
We refund the full price of the returned product(s) when we have received it in unharmed condition. We can’t unfortunately refund shipping costs.


WARRANTY

Design For Finland truly cares about the impeccable quality of its products. However, if a mistake has taken place and there is a defect in the product, we will repair or replace the product. Please contact us by email concerning any warranty issues.

According to the Personal Data Act data file (523/99) 10§



PRIVACY POLICY
By browsing our website, including purchasing any products, you understand, accept and agree the collection, processing and use of your information as described in this Policy.

REGISTER CONTROLLER

Design For Finland tmi
Uudenmaankatu 14 B 48
20500 Turku
FINLAND

we@designforfinland.com
Phone : +358 (0)10 212 5000

Business ID : 3095728-4

Contact person : Lluis Bueno

Registry name: Design For Finland's personal contact register

 

PURPOSE OF PROCESSING PERSONAL DATA

The contact information of the person in the register is used for the handling of the orders and to fulfill our legal and contractual obligations with customers.  We process your personal data to maintain customer relationship and handle payments.

Design For Finland also may process your data on its legitimate interests to customer analysis, market research, statistics, monitoring to develop well-functioning services. We may use your personal data and other collected information for more efficient marketing to provide you with relevant content and offers.

CONTENTS OF THE REGISTER

- Person's name
- Contact information (postal address, phone number, e-mail)
- Additional information (additional information left by the person, such as a free-form message or feedback)
- Other identification information (e.g. public IP address of the person)
- Tracking data (monitoring of electronic marketing measures)
- Cookie information

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze browsing data.

DATA PROCESSING, DISCLOSURE AND RETENTION PERIOD

We will not transfer your personal data to any third parties excluding partners and subcontractors.
The personal data of customer register may be handled if it is necessary by our partners and/or subcontractors in order to develop and enable proper function of the Services. For instance, when shipping your order, the carrier operator usually needs to know the name and the address of the recipient in order deliver it to you.

The data is retained for as long as the customer relationship can be considered valid and for a reasonable period after the customer relationship has been broken.

PROTECTION OF THE REGISTER

We use the necessary technical and organisational means of security to protect personal data against unauthorised access, disclosure, destruction or other unauthorised processing.

RIGHTS OF INSPECTION, CORRECTION AND OTHERS

Every person who has submitted his or her data in the register has the right to check his or her own data stored in the register and to request that it be corrected. The request is made by e-mail to the contact's e-mail address. By default, the request is applied to personal data associated with the sender's e-mail address, unless the person who sent the request is identified in some other way.
A person has the right to prohibit the controller from processing data concerning him or her for the purposes of direct advertising, distance selling or other direct marketing, market and opinion polls. If a person wishes to prohibit such activities, he or she can do so by contacting the controller by e-mail.



COOKIES POLICY
We may collect information about your terminal device through cookies and other similar technologies, such as your browser's local repository. A cookie is a small text file that the browser stores on a user's terminal device. Cookies often contain an anonymous, unique identifier that allows us to identify and count browsers visiting our site.

We use the following types of cookies on our sites

- Functional cookies: chat customer service
- Analytics and business reporting: Enables improved site experience and reporting to support business decision-making.
- Advertising targeting and marketing: Allows the user to provide targeted content that is of interest based on the use of the sites.
- Remarketing

Cookies may collect information about, for example, which page you have visited to, which web pages you have browsed, when, which browser you use, what is the resolution and operating system of your screen, and the IP address of your computer, i.e. the information you send from and where the information you send from from the Internet address comes from.

The visitor has the option to prevent the use of cookies by changing the settings of their browser so that the browser does not allow cookies to be saved. The visitor agrees that for some services, however, blocking the use of cookies may affect the functionality of the service.

BLOCK TARGETED ADVERTISING

You have the option to prevent the use of information collected from online services for targeted advertising. More information about targeted advertising and how to block it can be found on your web browser settings.

Learn more about the use of Google and Facebook cookies.
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